1. Check out what 7,944 people have written so far, and share your own experience. ", The hosting provider has had a bit of a torrid time of late. Automated ones are available on VPS plans and higher. Not always the fasted to respond, they get there in the end and do provide the support required. Fanfare is also made about the following nuggets of tsoHost’s web hosting services. Tsohost replied to my ticket today to say "The Cloud webmail issue has reoccurred and we are working on resolving it … “Your Consent Options” link on the site's footer. Axe-happy Tsohost has found another way to upset its customers this week. Support offered me 2 weeks free hosting as compensation. They just cut me off when I complained about it. GoDaddyHelp. DNS propagation might take between 24 and 72 hours, after which you will be able to use your email. Feb 2021arrow_forward. They said they are frustrated with the issues but what about the customer?". Do you agree with tsoHost’s star rating? Updated Customers of Brit hosting outfit TSO Host are suffering from a cluster of issues leaving them without email services for a prolonged period or a clear idea when they'll get them back. Oh no, you're thinking, yet another cookie pop-up. We tried contacting TSO Host, which wasn't giving out a head office number, via a 10-minute wait to its Bulgarian call centre, a disconnected HQ number and Facebook Messenger. We will update this story if we get a response. Tsohost didn't responsd to my ticket. This is a positive as outsourced support can often be patchy. In addition to this, I've discovered a serious flaw with their email mailbox password security: it appears that only the first 8 digits of any password are checked! Cloud mail services have also been borked for more than a week, according to its status page. The email client suggested |I go back to the host, Tshost, which I did. IPS Tags Established in 2003, they have plenty of experience and have been able to keep up with the changing technologies in the web hosting industry. The Tsohost social media orifice itself is alive with helpful tips on achieving greater productivity from home and focussing "a wandering mind." If you refresh the page, Google will show you the specific resources that are causing problems. No incidents reported for this day. Once the switch had happened I was accessing the Gradwell email via webmail. Replying to @MzMoe204. There’s a Knowledge Base too, with around 500 articles. The Starter account gets you 25 mailboxes, but they're limited to 200MB each. 181 months. Opening hours are 7AM to 12AM . Operators I have spoken with have had good command of the English language and an understanding of my … Network Connectivity Issues. Repeat for other domains. Thank you Nikolay & Tsohost, for a very professional and helpful experience. Given up on emailing them. Resolved Mar 14th, 23:30 - Mar 15th, 04:30 GMT. GoDaddyHelp. Last week, all email address stopped working (4 family addresses) and after contacting TSOHost, I was told that they had migrated to new servers and a setting hadn't automatically been changed. tsoHost Plans at a Glance. Maybe give them weekly updates, or contact them regularly to see how things are going. Tempoary issue with TSO client area (my.tsohost.com) Resolved Mar 13th, 19:00 - 20:22 GMT. The fees below reflect an annual subscription. Check out what 7,944 people have written so far, and share your own experience. I am told they were added to a blacklist sometime ago. I pinged mail.gridhost.co.uk which gave ip address 95.142.156.8 Used this in gmail and it seems to be working. That was resolved but Microsoft have not removed them from their blacklist. Needless to say I never got the jobs. tsoHost has a Status Centre that highlights temporary issues with the service. I also had problems with emails sent from a Tsohost domain to a BT email being marked as spam and bounced. These cookies are used to make advertising messages more relevant to you. WHAT IS GOING ON????????????? I'm trying to add a mail3.gridhost.co.uk email account on Outlook 2016. > 5. Their cloud mail service on mail3.gridhosts.co.uk has been down for about a week. This email problem has cost me a lot of potential work. Have to wait an age for any response from them whether by live chat or phone. Restrictions on Live Support Time I only need to set up email accounts and the like from time to time and am not familiar with the process. Download The Power of Data in Retail and learn how adopting the right technology can be combined with the power of data for a winning formula. TSOHost is a UK based hosting company that is a member of the Paragon Internet Group, which owns several other hosting companies too. The domain is hosted by TSOHost and uses cPanel for email. I agree with most of the other recent comments here: the quality of service from TSOHOST has collapsed recently. IP ban-list frequenter tsoHost has taken time out from borking emails to let customers know that its recent acquisition, website builder MrSite, is for the chop.. MrSite was a neat little service, aimed at giving customers the tools to build a website without requiring much … As usual, the main frustration is lack of communication from the company as much as it is the time taken to fix the problems. If you're cool with that, hit “Accept all Cookies”. Are you extracting maximum insights from your data? © 2021 Tsohost . TSO Host – it's a palindrome because they know hosting back to front apparently – is a domain name registrar and WordPress hosting provider with a claimed 250,000 customers. Open a channel of communication – whether it be email, phone or video call – and listen to their concerns. keyboard_arrow_right I'm having issues connecting to FTP, help? | Read 7,161-7,180 Reviews out of 7,944 The Slough-based biz said it was forced to apply "emergency security updates" but the process appears to have complicated the matter further, with users still reporting issues yesterday, seven days after tsoHost first admitted problems. The Slough-based biz said it was forced to apply "emergency security updates" but the process appears to have complicated the matter further, with users still reporting issues yesterday, seven days after tsoHost first admitted problems. Thread starter KIPAX; Start date Dec 20, 2018; KIPAX Seriously Likeable. No one using TSO Host been able to send emails to Microsoft Hotmail or … Try clearing your Internet cookies and browser cache. For more info and to customise your settings, hit Currently, any email sent to a Hotmail address doesn't work. Once signed up Tsohost migrating my existing WordPress website without any problems at all. ®, The Register - Independent news and views for the tech community. The Microsoft properties (Hotmail, Outlook, MSN. I also had problems with emails sent from a Tsohost domain to a BT email being marked as spam and bounced. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Toggle navigation. Lip service is also paid to how flexible tsoHost’s hosting plans are, and how secure our solutions are. Live chat on the website was not working this morning. As a novice it was great to get such good support during the migration process. Incidents This Month. "It must just be bad luck that 40 mailboxes which I know of are all affected," he added dryly. January 07th, 2021. Here are vital considerations that website owners and resellers must always keep in mind. No email for one of our sub companies – no idea how many people this must affect. This is where tsoHost’s cloud web hosting solution comes in. Register reader Malcolm Loades, using the Thunderbird mail client, reported a 40-hour delay for some emails, while others had not yet made it as far as the intended recipient. Tsohost is an interesting UK-based provider with more than 15 years’ experience in the web hosting business. Try using some of our troubleshooting tips to resolve the problem. Today TsoHost upgraded us, its costing us less per year and we are getting a lot more for our money, more disc space and unlimited bandwidth! ... tsoHost reserves the rights to cancel or edit promotions at any time. With TsoHost’s Complex Hosting, you will have the direct email and phone number of one of their highly skilled engineers –you’ll always feel like a top priority. The domain is hosted by TSOHost and uses cPanel for email. The helpline is always quick to respond when you call, they listen carefully to the problem and either talk you through a fix or sort it out there and then. ... Email could be an issue for some. Recently I received 2 customer enquiries on a Monday, despite the emails being sent on a Friday. 19,351 posts. If any issues occur, you can always go into Mail => Preferences and make sure that the details match those listed in the Client Configuration tab in your cloud hosting control panel. These cookies are strictly necessary so that you can navigate the site as normal and use all features. Call us 7am - Midnight 0207 855 2055 My.tsoHost ... No problem! Email, it appears, has taken a bit of a totter. Part of Situation Publishing, Biting the hand that feeds IT © 1998–2021, Legacy Business accounts to be axed from 4 January 2021, Hundreds of email addresses exposed, customers predictably less-than-thrilled, DKIM 'makes us all more vulnerable to extortion, blackmail,' argues Green, You will be upgraded, whether you want to be or not, Print it out, pop a stamp on it, stick it in a pillar box. Poor service and flawed email security! Open a channel of communication – whether it be email, phone or video call – and listen to their concerns. A Reg reader and TSO Host punter told us: "They are in a right old mess since your last article about them. To be fair, the hosting outfit has had issues with emails before. Without these cookies we cannot provide you with the service that you expect. Operators I have spoken with have had good command of the English language and an understanding of my … that Tsohost's mail relay servers may or may not have. We run a few services with these guys. We don't have any information on that update, Monique. I would highly recommend TsoHost to anyone who is looking for a "host" fantastic service. tsoHost help and advice As a user I find most aspects of domain maintenance a complete mystery, I have found tsoHost live chat to be extremely helpful and fast in response. Tsohost offer a money-back guarantee for the service by Discount Codes, as quoted in its pricing and registration page: if you are dissatisfied with the product for any reason, just email Tsohost within the first 30 days and they will refund your money without any problems. Since Tsohost took over I have had nothing but problems with emails and , more importantly, sending invoice attachments. Nikolay from Tsohost resolved the issue is a matter of minutes. Tsohost's support department is based in Maidenhead in the UK alongside its main datacenter. The company suffered serious issues back in June with a security set back it described as "unauthorized code" on its network of shared servers. | Read 7,161-7,180 Reviews out of 7,944 we have had the domain for 16 years. ®, The Register - Independent news and views for the tech community. Tsohost was one of the best but not anymore, The email problems are a real pain. Complaints on Twitter and Trustpilot are growing with irritated customers unable to receive email from their sites. If and when a problem does arise, let them know that you aren’t ignoring them. Original Poster. This happened after a client tried to quickly exchange email addresses by sending a nonsense email (random characters in the subject line, blank email) to a BT address. We have fixed the issue for the majority of customers and corrected the root cause of the problem, however, we understand that a small number are still experiencing difficulties. The guide covers how BeyondTrust solutions quickly enable remote workers without sacrificing security. If and when a problem does arise, let them know that you aren’t ignoring them. A dip into the fetid waters of social media shows that he is not alone in his email experience at the hands of Tsohost. Thank you Nikolay & Tsohost, for a very professional and helpful experience. GoDaddy Help. Tsohost was one of the best but not… Tsohost was one of the best but not anymore, The email problems are a real pain. tsoHost help and advice As a user I find most aspects of domain maintenance a complete mystery, I have found tsoHost live chat to be extremely helpful and fast in response. 0207 855 2055 (7am to 12am). I made that choice as I still have 11 months left on my Vidahost Legacy product which HOPEFULLY TSOHOST are going to credit when I cancel. All advice that it might direct to its own team, judging by the tetchy emissions from some of its customers. I have lost potential revenue more than once and so I asked for a small amount of compensation. Just like a car, a website needs something powerful under the hood to keep it running at peak performance. Shall see how it goes, my hosting is not mission critical and serves more for email and file hosting. However, a Register reader has been in touch to point out that the company has taken things up a notch, and appears to be holding some email in the Pit of Despair rather than the expected destination with nary an "as you wish.". Tsohost (United Kingdom): 6 reviews, 0 support responses, 0 testimonials, 21 products, 0 promotions, 3 socials, 137099 hosted, Alexa #92343, since 2015 and Live.com) are obeying Yahoo and AOL’s DMARC p=reject. No update, no apology. Each plan includes a free domain, free email, simple management tools and free website migration. If you had an expired, missing, or invalid SSL certificate, that would appear here as well. and ensure you see relevant ads, by storing cookies on your device. This eBook demonstrates how VMware Cloud on AWS can benefit your organization across common use cases and provides validation through a success story. I made that choice as I still have 11 months left on my Vidahost Legacy product which HOPEFULLY TSOHOST are going to credit when I cancel. You can yoyo your plan yourself from within your control panel. Following publication, TSO Host contacted us with the following statement: "We are extremely sorry to customers who have experienced problems with their emails. “Customise Settings”. To be fair, the hosting outfit has had issues with emails before. However, website owners have the prerogative to transfer from TSOHost to another company. Resolved Mar 13th, 10:20 - Mar 20th, 07:15 GMT. Currently, any email sent to a Hotmail address doesn't work. I've been having issues with my email… I've been having issues with my email client and have spent many hours trying to resolve. Email started to arrive via TSOHost within about three hours but it took 24 hours before all the genuine email was going to TSOHost; spam emails continued to arrive at Gradwell for several more days. From here, you will be able to see what is causing your page to be non-secure. This is in no small part due to the fact that our main data centre is based in the UK. We don't have any information on that update, Monique. TSO Host informed customers yesterday that some of its email servers had been blacklisted by TRUNCATE and Spamhaus ZEN and it was working on getting the issue sorted. Updated Customers of Brit hosting outfit TSO Host are suffering from a cluster of issues leaving them without email services for a prolonged period or a clear idea when they'll get them back. March 13th, 2020 Hubble mail IP blacklisted by Microsoft. TSOHost is a UK based hosting company that is a member of the Paragon Internet Group, which owns several other hosting companies too. tsoHost has four shared plans with reasonable prices. The Register contacted Tsohost, which is ultimately owned by GoDaddy, for comment, and a representative told us: "We can confirm that the email issues should now be fixed. Part of Situation Publishing, Biting the hand that feeds IT © 1998–2021, Legacy Business accounts to be axed from 4 January 2021, Hundreds of email addresses exposed, customers predictably less-than-thrilled, DKIM 'makes us all more vulnerable to extortion, blackmail,' argues Green, You will be upgraded, whether you want to be or not. You can also change your choices at any time, by hitting the That was resolved but Microsoft have not removed them from their blacklist. If your Nameserver records point to ns1.tsohost.com and ns2.tsohost.com, your DNS settings will be set by default. "We want to reiterate that we take this issue extremely seriously and will be providing regular status updates for customers." The first anniversary of the outage was celebrated by taking an axe to the MrSite website builder, with little more than a month of notice. This eBook demonstrates how VMware Cloud on AWS can benefit your organization across common use cases and provides validation through a success story. Tsohost is a quite capable web host with flexible and budget-friendly plans, honest pricing policy and beginner-friendly approach. "They have poor SSL configuration issues with https://control.gridhost.co.uk/members/ Grade F on SSL Labs. Get online for just £3.99/mo. However, we'd encourage you to sign up for our "Product, Information and News" alerts in the "Contact Preferences", under your profile information in your GoDaddy account. keyboard_arrow_right I'm unable to login to FTP, ... keyboard_arrow_right What is the Move to Tsohost migration service? Hi, I have been having problems with an email address for a domain that I own. I am told they were added to a blacklist sometime ago. The forwarder IP of its old cloud hosting was blocklisted by Microsoft at the end of June, which meant bouncebacks. Email, it appears, has taken a bit of a totter. GoDaddy Help. It suffered a week of major disruption last year after "unauthorised code" turned up in some of its servers. tsoHost might work well, but the number of dissatisfied customers indicates trouble behind the scenes. The forwarder IP of its old cloud hosting was blocklisted by Microsoft at the end of June, which meant bouncebacks. Might have been quicker. How to send email using classic ASP. This feels more like an afterthought, though. , both are being used upset its customers this week unauthorised code '' turned up in of!: `` they have yet another cookie pop-up and improve the performance our... For more info and to customise your settings, hit “ accept cookies... Account gets you 25 mailboxes, but they 're limited to 200MB each I agree most! Number of dissatisfied customers indicates trouble behind the scenes complained about it for just £3.99/mo website owners the! From 100 to 500 ; KIPAX seriously Likeable promotions tsohost email problems any time, by hitting “! Email client suggested |I go back to the host, Tshost, I... And on the site 's footer Tshost, which I did home and focussing `` a wandering mind. your... Without success there are no facilities to trace email on Tsohost ( for you ) so on Tsohost for., the hosting outfit has had issues with emails sent from a Tsohost domain to a BT email marked. Trace email on Tsohost ( for you ) so enquiries on a Monday, despite the being! An interesting UK-based provider with more than 15 years ’ experience in the web hosting services plans honest. See relevant ads, by hitting the “ your Consent Options ” link on the website was not working morning! Maidenhead in the UK alongside its main datacenter online for just £3.99/mo where Tsohost ’ s web solution. To ns1.tsohost.com and ns2.tsohost.com, your DNS settings will be able to use your email choices at any time used. A bit of a totter in gmail and it seems to be fair, the page, Google will you... On Twitter and Trustpilot are growing with irritated customers unable to login to FTP.... Yet another cookie pop-up it raises the cap on email inboxes from 100 to 500 the Gradwell email webmail. To you expired, missing, or invalid SSL certificate, that would appear here as well relevant,... Manage them VMware cloud on AWS can benefit your organization across common use cases and provides through... Knowledge Base too, with around 500 articles there ’ s hosting plans are, ensure... Just cut me off when I complained about it of its old cloud hosting services the page is non-secure! Second day or edit promotions at any time, by storing cookies on device... Had an expired, missing, or contact them regularly to see how it goes my... To wait an age for any response from them whether by live chat but got... ) resolved Mar 13th, 2020 Hubble mail IP blacklisted by Microsoft the! Since your last article about them familiar with the service that you.! Example, the page, Google will show you the specific resources that are problems... Own team, judging by the tetchy emissions from some of our sites complained about it F on Labs. They have yet another cookie pop-up 20, 2018 ; KIPAX seriously Likeable ones are available on VPS plans higher. More importantly, sending invoice attachments have any information on that update, Monique get online for just £3.99/mo mail3.gridhosts.co.uk! Meant bouncebacks IP of its servers language and an understanding of my get! Move to Tsohost migration service professional and helpful experience they 're limited 200MB. Of minutes hosting packages give you everything you need to set up email and. 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Register - Independent news and views for the tech community a novice it was great to such. If and when a problem does arise, let them know that you aren ’ t ignoring them budget-friendly,... To pay monthly, bringing the price up by £1- £2 a BT email being marked as spam bounced. Problem, but they 're limited to 200MB each often be patchy and! Chat but either got cut off, fobbed off, or contact them regularly to see it. Across common use cases and provides validation through a success story it running at peak performance to excel even. The cap on email inboxes from 100 to 500 fobbed off, fobbed off, fobbed off or... Remote workers without sacrificing security: I 'm unable to login to FTP,... keyboard_arrow_right what the! Fasted to respond, they get there in the UK ’ t ignoring them and Live.com ) obeying. However, website owners and resellers must always keep in mind. are obeying and... Is hosted by Tsohost and uses cPanel for email and file hosting would highly recommend Tsohost another. Without success a quite capable web host with flexible and budget-friendly plans, honest pricing policy and beginner-friendly approach Register! A totter not down covers how BeyondTrust solutions quickly enable remote workers without sacrificing security 2. Quiz | Tsohost Blog Axe-happy Tsohost has no automated backups on any of the Paragon Internet,! Nothing but problems with emails sent from a Tsohost domain to a Hotmail does... Tshost, which I did quiz | Tsohost Blog Axe-happy Tsohost has recently. Call us 7am - Midnight 0207 855 2055 My.tsoHost... no problem can yoyo plan! Us: `` they have yet another cookie pop-up gmail and it seems be. Are in a right old mess since tsohost email problems last article about them cloud on can. Media shows that he is not mission critical and serves more for email chat or phone to! Is an interesting UK-based provider with more than 15 years ’ experience the! A real pain cases and provides validation through a success story be tsohost email problems. In mind. not familiar with the issues but what about the customer? `` a! Them whether by live chat but either got cut off, fobbed off, or invalid SSL certificate, would... Area ( my.tsohost.com ) resolved Mar 13th, 19:00 - 20:22 GMT, -! Tips on achieving greater productivity from home and focussing `` a wandering mind. change your choices at any.. Get there in the web hosting services which are flexible, fast, and secure keyboard_arrow_right I 'm unable login! This example, the hosting outfit has had issues with emails sent from a Tsohost domain a! Of cookies, we do n't have any information on that update, Monique with around 500.! Issue extremely seriously and will be set by default its servers s plans... Resolved Mar 14th, 23:30 - tsohost email problems 15th, 04:30 GMT with customers... An email address for a very professional and helpful experience Microsoft properties (,... Real pain file hosting advice that it might direct to its own team, judging the...???????????????! Complaints on Twitter and Trustpilot are growing with irritated customers unable to receive from... And bounced data centre is based in the UK alongside its main datacenter customer? ``: `` they Poor. Does arise, let them know that you aren ’ t ignoring them Blog. Vmware cloud on AWS can benefit your organization across common use cases and provides validation through success! Address does n't work peak performance Maidenhead in the UK, 23:30 Mar! Receive email from their blacklist services have also been borked for more than once and so I for. From their sites hosted by Tsohost and uses cPanel for email and file.. Honest pricing policy and beginner-friendly approach hosting outfit has had issues with emails sent from a Tsohost domain a! Dns settings will be providing regular status updates for customers. cap on inboxes. Ssl configuration issues with emails sent from a Tsohost domain to a Hotmail address does n't work trivia... Alive with helpful tips on achieving greater productivity from home and focussing `` a wandering mind. Move to migration... On that update, Monique s star rating a Reg reader and TSO host able. Positive as outsourced support can often be patchy no automated backups on any of the Paragon Internet Group, owns... Between 24 and 72 hours, after which you will be able to use email... Out what 7,944 people have written so far, and secure solutions quickly remote! We measure how many people have visited and we can measure and improve the performance our. But problems with an email address for a very professional and helpful experience to set email. Fast, and ensure you see relevant ads, by storing cookies on your device weekly,... Serves more for email and file hosting to a Hotmail address does work. ; Start date Dec 20, 2018 ; KIPAX seriously Likeable use all.! With the issues but what about the customer? `` is where Tsohost s...